Privacy Policy

1. Who We Are

Kavoren Software ("Kavoren Software") operates Kavoren PM, a product management platform that helps teams plan and publish backlog items with confidence. Kavoren Software acts as the data controller for personal information collected through our marketing site, application, and related services.

2. Information We Collect

We collect personal data that you provide directly to us, information generated when you use the Services, and limited data from third-party integrations when authorized by you. This includes:

• Account details such as name, email address, role, and workspace preferences when you sign up or invite teammates.
• Usage data including feature interactions, device information, and diagnostics that help us improve performance.
• Communications you send to us, including support requests, survey responses, and feedback.
• Billing and transactional information processed through our trusted payment partners when you purchase a subscription.

3. How We Use Your Information

We use personal data to operate, secure, and improve the Services, including to provide customer support, process transactions, personalize experiences, analyze usage trends, and communicate product updates. We may send administrative messages that are part of the Services; you may opt out of marketing communications at any time.

4. Legal Bases for Processing

When required by applicable law, we process personal data under the following legal bases: to fulfill our contract with you, to comply with legal obligations, to pursue our legitimate business interests in providing and improving the Services, and with your consent where required (for example, for marketing communications or optional integrations).

5. Sharing and Disclosure

We do not sell personal data. We share information with trusted service providers who assist us in delivering the Services, such as hosting, analytics, customer support, and payment processing. These providers are contractually obligated to safeguard your data. We may also disclose information if required by law, in connection with a business transaction, or to protect the rights and safety of our users or others.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal data. While no system can be completely secure, we continuously monitor and improve our security measures, including encryption in transit, access controls, and regular audits.

7. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it in accordance with our retention policies.

8. Your Rights

Depending on where you reside, you may have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details below.

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

9. International Data Transfers

If we transfer personal data outside of the jurisdiction where it was collected, we do so in accordance with applicable data protection laws and implement safeguards such as standard contractual clauses or other approved mechanisms.

10. Children's Privacy

The Services are not directed to children under 16 and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page, revise the effective date above, and provide additional notice when required by law. Continued use of the Services after changes take effect means you accept the revised policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact Kavoren Software at privacy@kavoren.com or reach out through the contact form on our website.